SHIPPING POLICY

Your order will be delivered to you to the address you have given, If any of the details you have given are incorrect, we are not liable for any items which have not been received. Your delivery address may be different to your billing address - if for example you are purchasing one of our items for someone else and wish for it to be delivered somewhere that's not your billing address.

 

Whilst we will make every effort to stick to our delivery timescales and get your order to you - we can't guarantee dispatch or accept liability for dispatches made outside these timescales: 

 

Orders are posted within 1-4 weeks via Royal Mail first class recorded delivery or via courier depending on weight of order usually arriving between 1-5 days after posting.
Express service within the UK: Orders are posted within 14 working days but is subject to an extra charge listed under postage rates.

 

In the event that you have not received your items within 7 days of it being posted please contact snugglein@hotmail.com to supply tracking details
We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

 

We also cannot be held liable for any late deliveries or delays caused by circumstances beyond our reasonable control including but not limited to:

  1. Severe weather conditions

  2. Fire

  3. Strikes or worker/union disputes

RETURN POLICY

We are sure that you will be delighted with your order, but if for any reason you are not completely satisfied we 

will only exchange or refund on items in the unlikely event that the quality is not up to standard, it is faulty or you have received an incorrect item. Goods for return should be sent within 14 days of receipt and returned to us by recorded delivery. 

Buyer to bear cost of returning.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

If upon inspection the item is not found to be faulty it will be returned to you.

This returns policy does not affect your statutory rights.

PAYMENT METHOD

We accept most debit cards
 

WHOLESALE/BESPOKE INQUIRIES

Please do not hesitate to contact us for wholesale/bespoke inquiries. We will try our best to accommodate your needs. Simply use the contact form on our page, or email us directly at snugglein@hotmail.com